Customer Support Representative

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Job Overview:

Location: Computer Village

Preferred Location of Candidate: Ogba, Ikeja Environs.

Job Type: On site

Job Summary:

Our client is a fast-growing tech retail company that offers gadgets and accessories through online and in-store channels, with a strong focus on innovation and customer satisfaction.

The Customer Support Rep will handle customer inquiries and complaints across communication channels while ensuring an excellent experience.

Key Responsibilities:

  • Respond to customer queries via app chat, email, and calls
  • Track, resolve, and document complaints or order issues
  • Escalate bugs or technical problems to the dev team
  • Collect customer feedback and suggest improvements

Requirements

  • OND or Bachelor’s in any field
  • Strong written and verbal communication
  • Customer-first mindset and problem-solving skills
  • 1–2 years in a similar role preferred

Job Type: Full-time

Pay: From ₦200,000.00 per month

Application Question(s):

  • Are you available for an interview this week?
  • Briefly describe your previous experience as a customer support representative in a retail company

Experience:

  • Customer Support : 2 years (Required)
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