Customer Service Support

October 11, 2025

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Job Purpose

The Customer Support Officer will serve as the first point of contact for customers, ensuring excellent service delivery by handling inquiries, complaints, and feedback in a professional and timely manner. The role is critical to maintaining customer satisfaction, strengthening brand loyalty, and ensuring smooth communication between customers and the company.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, social media, or in person.
Handle and resolve customer complaints in a professional and empathetic manner.
Provide accurate product and service information to customers.
Process customer orders, returns, and refunds in line with company policies.
Record, track, and report customer interactions and feedback for management review.
Escalate complex customer concerns to the appropriate departments.
Assist in maintaining customer records and databases.
Follow up with customers to ensure their issues have been resolved satisfactorily.
Support promotional campaigns, product launches, and customer engagement activities.
Ensure compliance with company policies, service standards, and data protection regulations.

Qualifications & Requirements

Bachelor’s degree in Business Administration, Marketing, Communications, or related field (OND/HND may be considered with relevant experience).
Minimum of 1–2 years experience in customer service or a related role (experience in food & hospitality industry is an added advantage).
Excellent communication and interpersonal skills.
Strong problem-solving skills with the ability to remain calm under pressure.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic CRM systems.
Ability to multitask and manage time effectively.
Good knowledge of Puff & Glaze Ltd. products and services (or willingness to learn quickly).

Key Competencies

Customer-oriented with strong empathy and patience.
Active listening and effective questioning skills.
Professionalism and integrity.
Teamwork and collaboration.
Attention to detail and accuracy.

Compensation & Benefits

Competitive salary based on qualifications and experience.
Staff lunch
Staff discount on company products.
Training and career development opportunities.

Job Type: Full-time

Application Question(s):

Do you stay close to Gbagada?

Location:

Lagos (Required)

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