Ramp Agent - BWI - Baltimore, MD

August 28, 2025

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Southwest Airlines is a major American airline recognized for its commitment to providing friendly, reliable, and low-cost air travel. As one of the largest carriers in the United States, Southwest Airlines has built a reputation for its innovative business model and customer-first philosophy. The company operates an extensive network of domestic and select international flights and takes pride in fostering a supportive and inclusive work environment. Southwest Airlines is dedicated to delivering excellent service to its passengers while maintaining high standards of workplace safety, employee development, and corporate responsibility. The company promises its employees a stable work environment rich with equal opportunities for learning and personal growth. Creativity and innovation are strongly encouraged to improve overall effectiveness, and employees are treated with the same respect and caring attitude expected to be offered to all Southwest customers. This collaborative culture forms the foundation of Southwest Airlines' success and continued growth within the airline industry. The position available is that of a Ramp Agent based in the State of Maryland, specifically at Baltimore/Washington International Thurgood Marshall Airport (BWI). Ramp Agents at Southwest Airlines play a vital role in ensuring smooth ground operations that support the airline's flight schedules and customer service excellence. They work outdoors in various weather conditions, managing the movement and servicing of aircraft on the ramp and at terminals. This role requires personnel who thrive in a fast-paced, dynamic environment and enjoy interacting and collaborating with others to meet time-sensitive flight departure requirements. Ramp Agents handle the loading and unloading of baggage and cargo, operate ground support equipment, and maintain the cleanliness and readiness of aircraft cabins. The role is governed by a Collective Bargaining Agreement (CBA), and shifts are assigned based on seniority, which means work schedules may include early mornings, late evenings, weekends, and holidays. Employees in this position receive a starting pay rate of $20.03 per hour with opportunities for wage increases based on collective bargaining agreements and tenure in the role. Additional earnings come from overtime and shift premium opportunities. Benefits include free flights on available seats for employees and eligible dependents, a generous 401(k) retirement plan with dollar-for-dollar company matching up to 10%, potential profit-sharing contributions, and competitive health insurance with coverage starting from the first day of employment. The company supports employees with a comprehensive benefits package designed to ensure physical and financial well-being. Ramp Agents must meet specific physical requirements such as lifting heavy items up to 70 pounds and performing physically demanding tasks like climbing, bending, and working at heights. Candidates must have valid state motor vehicle operator licenses and obtain necessary airport security credentials including a SIDA badge, with possible additional certifications to work international flights. No prior experience or formal education is required, but employees must complete an intensive training program and demonstrate proficiency in ramp operations. The role demands a high degree of teamwork, communication, safety awareness, and customer service spirit, all aligned with Southwest's operational excellence and company values.

No education requirement
No experience requirement
Must possess a valid state motor vehicle operator's license
Must be able to obtain a SIDA badge and meet all local airport requirements
Must be able to meet physical requirements including lifting 70 pounds and/or more regularly
Must be a U.S. citizen or have authorization to work in the United States
Must be at least 18 years of age
Must be able to work shift work and/or overtime
Must be able to comply with company attendance standards
Must maintain a well-groomed appearance per company standards

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