Customer Service Representative

August 28, 2025

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Summary: Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

Responsibilities:
⦁ Provide excellent customer service leadership to all customers.

⦁ Acknowledge/Greet all customers that come into the store.

⦁ Ensure that all company policies are being followed.

⦁ Promote and maintains a clean and organized store appearance inside and out.

⦁ Efficiently process both cash and card transactions with integrity.

⦁ Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.

⦁ Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.

⦁ Monitor store activities to ensure that transactions are taking place in the proper manner

⦁ Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Requirements:
⦁ Able to occasionally lift 50 pounds.

⦁ Able to frequently lift objects up to 10 pounds.

⦁ Able to stand for an entire shift.

⦁ Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.

⦁ Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler.

⦁ Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

*Retail experience is preferred.

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