Ordering Specialist I - Texas Call Center Agent Home-based

August 26, 2025

Other Jobs To Apply

Our Ordering Specialists are responsible for speaking with Guests to receive their takeout or delivery orders and place those orders through our software. You get to deliver excellent service to our Guests while handling phone calls for well-known and well-established restaurant brands such as, Applebee’s, California Pizza Kitchen, Habit Burger, and Chipotle Mexican Grill.

We are a diverse organization, and we welcome people of all ages and backgrounds who have the willingness to learn and to deliver on our high standards of top-level customer service.

Responsibilities

Accurately enter and manage guest takeout or delivery orders in the ordering platform while providing exceptional customer satisfaction.
Utilize effective communication skills to ensure a positive guest experience.
Maintain a high level of professionalism and phone etiquette in all interactions.
Meet or exceed sales and efficiency metrics.

These are some of the perks of working at Synq3:

Total compensation that is competitive and rewarding.
$12.15 + bonus potential of $150/month (part-time) or $300 (full-time)
Increase your hourly rate every time you take on additional concept responsibilities
Accelerated promotion to full time based on consistent performance and scorecard metrics being met (you have full visibility to your scorecard, by the way)
Remote work from home
Work out of the comfort of your own home while feeling connected to your supervisor and your team.
Select a designated 6 -7-hour window within which you can be scheduled work. We need people between 12:00 pm to 12am CST
Benefits – Synq3 employees deserve nothing but the best! All employees are eligible for:
Paid Time Off
Cost-effective Vision and Dental coverage
Full-time employees have access to medical insurance, life insurance, flex spending accounts, short- and long-term disability. Elected benefits become active the 1st of the month following 60 days of employment

Requirements:

Must have hardwired internet service connected directly from modem to computer via ethernet cable with 25+ mbps of download speed and 2+ mbps of upload speed. You will need to provide an Internet speed test as well as verification of Internet service
Must utilize a personal computer the first week of training. SYNQ3 will provide you a computer after the first week of training
Provide your own noise-canceling headset. The headset must have a USB plug-in; wireless and Bluetooth are not compatible
Navigate a computer, accurately enter information, learn menus, and deliver on product knowledge
Communicate clearly over the phone
Extend excellent customer service in a friendly and polite manner
Handle multiple computer platforms and functions while maintaining a conversation with the guest
***Please note that hours will include weekends and holidays

SYNQ3 is an equal opportunity employer. We value diversity at our company

Job Type: Part-time

Pay: From $12.15 per hour

Expected hours: 25 per week

Benefits:

Dental insurance
Flexible schedule
Paid time off
Vision insurance

Shift:

Evening shift

Application Question(s):

You must have high speed internet for this work from home position. Do you currently have high speed internet (at least 25 megabytes download speed)? Please email a screenshot with your download, upload speed as well as provider to recruiting@synq3.com
Do you have a quiet work space free from noise and distractions?
Have you ever worked for or been offered a position with SYNQ3? If so, when?
Do you have a personal computer with the following minimum specifications that you can use the first week of training: Processor - intel Core i5 or better, Memory - 8 GB, Google Chrome Browser? No Chromebooks.
How many years of call center experience do you have?
Are you available afternoons/evenings and weekends? Please list the days of the week and the times you are available to work.

Location:

Texas (Preferred)

Work Location: Remote

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...