Tele Sales Manager

September 29, 2025

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About the position

Responsibilities

Supervise a Contact Center Sales team of more experienced sales representatives ensuring that production or revenue goals, as well as customer needs are met through business development and growth opportunities
Identify opportunities for process improvement and risk control development to meet sales and referral goals
Coach and develop a positive and productive work environment
Coordinate and build relationships with business partners and review tracking and monitoring reports
Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of Contact Center Sales management
Collaborate and consult with Contact Center Sales peers, colleagues, and managers to ensure business objectives are met
Manage allocation of people and financial resources for Contact Center Sales
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

2+ years of Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of Leadership experience

Nice-to-haves

Management experience with ability to effectively manage and engage sales teams and demonstrate coaching skillset and leadership skills
Sales experience in tele sales and sustained sales experience with proven sales success
Familiarity with CRM systems and sales performance tools
Knowledge and understanding of tele-sales environment (phone, email, online, digital) with emphasis on sales strategies
Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
Reporting and analytics experience using various reporting tools
Financial background, with preferred Merchant Services experience and knowledge of acquisition, POS systems, and payment gateways
Experience training and coaching sales agents
Knowledge and understanding of call routing and call reporting dynamics
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
Bilingual skills are a plus

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...