Product Manager Loyalty Tech Prog & Exp

September 27, 2025

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About the position

Responsibilities

Define and execute the product strategy and roadmap for JetBlue's loyalty platform, aligning with broader business goals and enhancing customer engagement
Collaborate with IT and business teams to prioritize platform enhancements ensuring delivery of high impact features
Manage the platform's production support processes, driving efficient issue resolution and minimizing customer and operational impact, with a focus on improving key performance indicators (KPIs)
Define and roll out improvements to release management activities to ensure timely and successful deployment of platform updates and enhancements
Lead efforts to manage and optimize integrations and APIs, enabling seamless data flow between the loyalty platform and external systems
Partner with cybersecurity and fraud prevention teams to enhance platform security, detect vulnerabilities, and mitigate fraud risks
Drive continuous improvements to the JetBlue account and TrueBlue sign-on platform, ensuring reliability, usability, and compliance
Act as the primary liaison between stakeholders, including IT, loyalty marketing, and external partners, to deliver platform initiatives
Leverage Data Analytics and customer insight to monitor platform performance and identify opportunities for enhancement and innovation
Stay informed of industry trends, emerging technologies, and competitive benchmarks to inform long-term platform strategy and planning
Other duties as assigned

Requirements

Bachelor's degree in Computer Science/IT or a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
Three (3) years of experience managing project delivery and supporting products for business customers
Available for occasional overnight travel (10%)
In possession of valid travel documents with the ability to travel in and out of the United States
Able to work flexible hours and be available for an emergency response on short notice
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice-to-haves

Four (4) years of professional experience in IT product management, IT project management or similar discipline; OR Master's degree in Computer Science/IT or a related discipline with three (3) years of professional experience in IT product management, IT project management or similar discipline
Experience working in Loyalty
Experience managing cross-functional, medium-large-scale projects with internal teams and external business partners
Experience working with cross-functional platforms
Experience working in an Agile/SAFe environment
Demonstrates a strong knowledge of technology trends; digital trends, industry background
Basic understanding digital commerce and project and product delivery
Knowledge of budget creation and management
Knowledge of the airline industry

Benefits

Performance bonuses
Restricted stock units
Access to healthcare benefits
401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue

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