Inbound Retention Specialist - Sales

September 27, 2025

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Description:

Do you love local businesses, and want to help them grow?
The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5-star experience to our small business advertisers!
As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale.
This position requires you to work a permanent Saturday-Wednesday schedule.
On Saturday and Sunday you will work 7:00am-4:00pm PST and during the weekdays of your shift you will either work 8:00am-5:00pm or 9:00am-6:00pm in your timezone.
What you'll do: You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
You will use strong listening and conflict resolution skills to handle escalated clients
You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
You will remain organized and efficient in a fast-paced environment
You will consistently achieve/exceed monthly goals

Requirements:

You have a Bachelor's Degree or 3+ years of relevant client facing experience
You are technically proficient with computers and information systems
You have strong communication skills (verbal and written)
You excel with problem solving and troubleshooting
You have experience in account management, sales, advertising, or small business (preferred)
You have a love for local businesses and understand their importance in local economies
You have excellent time management and organizational skills with the ability to track and complete numerous details
You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
You have the ability to strike a balance between consulting and supporting as needed
You are willing to receive and implement feedback
You have the ability to embrace a fast paced and always-changing environment

Benefits:

Effective your first day: Medical, vision, and dental
Mental health support and services via Modern Health
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Work from home reimbursement

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