GBS Help Desk Support Rep

September 27, 2025

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Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:Job Summary:This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning.Responsibilities:<ul><li>Responds to customer requests received by applying understanding and knowledge of supported systems and products.</li><li>Troubleshoots and resolves customer problems via phone or remote capabilities.</li><li>Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards.</li><li>Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers.</li><li>Adheres to established attendance and punctuality guidelines.</li><li>Probes, isolates, and troubleshoots supported application problems.</li></ul>Qualifications:<ul><li>Students in the final years, Technologist or Professional in Systems Engineering or related careers.</li><li>Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred.</li><li>Excellent written and verbal communication skills - Preferred.</li><li>Minimum of 3 months helpdesk/call center experience.</li><li>English intermediate (spoken and written).</li></ul>Other Details:Shift: Monday to Friday 9 hours daily from 6:00am to 11:00pm Grade: 008. Modality: Remote 100% Availability to work on holidays. Application deadline: 24 Set 2025. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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